Payment Informa tion
Secure Payments
Making payments through Busy Little Bluebird is safe and secure and we and our website providers take care to make Our Website safe for you to use. We accept payments via Debit Card, Credit Card and PayPal.
Card payments are not processed through pages controlled by us. We use online payment service providers who encrypt your card or bank account details in a secure environment. As with any secure website please ensure the padlock icon is displayed in the browser address bar when making payment. For more information on specific payment processes visit PayPal.com, squareup.com and Wix.com.
At events and craft fairs we can also accept cash, PayPal payments and card payments through Square Up.
Prices
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The price payable for the Goods that you order is clearly set out on Our Website. We require the full price of your order before we will dispatch it to you.
The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
If you have contacted us to discuss or order a personalised or bespoke item, we will not begin work on it until we have received payment in full. Prices for personalised or bespoke items are available on request and are worked out based on what the item is, cost of materials and the time taken to make the product. Please remember that these items are not mass produced by machines, they are lovingly created individually by hand. This takes time to do and it also makes them unique items.
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Foreign taxes and duties
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Busy Little Bluebird is not responsible for any additional fees which occur due to customs and import taxes or duties.
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Please refer to the following sections of our Terms & Conditions for more information using the links below:
7. Security of your credit card
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Last Updated: 28/03/2020
Cancella tion Policy
Your rights
You may cancel your order any time within 14 days from ordering. You do not need to give a reason (although we appreciate any feedback) and your money will be refunded.
If your order has already been dispatched or received within the 14 days, you can still cancel provided you return the order to us in its original condition and packaging within 14 days of receiving it.
You are responsible for the cost of returning the goods if they have already been dispatched from us and you must comply with our Returns Procedure.
Once received you will receive a full refund within 14 days, provided we receive the order in a condition in which we can re-sell at full price, in new condition, with labels and packaging intact.
Personalised / Bespoke Orders
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Please request a cancellation within 24 hours of purchase. If the order is a personalised order and it is not cancelled before the 24 hour period, you will only be entitled to a partial refund as we are unable to sell these items to other customers.
We remove the option to cancel your order if;
- the product is compromised in respect to health and hygiene e.g. Sweet filled gift bags or aromatherapy bath & massage oils.
- there is any other legitimate reason why the product(s) cannot be re-sold.
- the product is personalised or bespoke and cannot be re-sold. If this is the case but for some reason you are unhappy with your order, please contact us so that we can work with you to resolve the issue.
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Cancella tion Process
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- Contact us within 14 days of placing your order to cancel your order via the form below.
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- You will receive acknowledgement from us of your cancellation.
- If you have received notification that your order has been dispatched, wait for it to be delivered and then follow our Returns Procedure to return the item.
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Please refer to the following sections of our Terms & Conditions for more information using the link below:
​8. Cancellation and refunds
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Last Updated: 28/03/2020
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Shipping & Delivery
The charge for postage is additional to any items purchased and will be charged at the rates applicable on the date you place your order and which will be clearly displayed on Our Website before we ask you to pay.
If you have enquired about a bespoke or personalised product we will inform you of delivery methods and shipping costs via email for you to consider and accept should you choose to proceed with your order.
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If a promotional code is used this will not apply to postage and packaging costs.
As the majority of our product range is handmade to order, please refer to individual product pages for estimated production times and allow for this before contacting us to query.
If you require the item sooner than the production time states please contact us directly before completing your order to find out if this is possible. We endeavour to provide you with an accurate estimate upon request. In addition to this, should we envisage any delay with your order we will notify you via email as soon as possible.
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You will receive an email from Busy Little Bluebird when your order has been shipped and we will include any tracking information for your reference.
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Mainland UK Shipping
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Orders shipped to Mainland UK are shipped via either;
Royal Mail 1st Class / Royal Mail Tracked with Signature services
or;
Hermes Courier Service for larger sized items or orders.
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We recommend selecting the Royal Mail Tracked with Signature or Hermes Courier Service, they may cost a little more but there is more security with these services.
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The postage prices on Our Website reflect the most up to date pricing from the Royal Mail UK and My Hermes UK websites and are calculated based on the size and weight of the total order.
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Delivery takes between 1 - 3 working days.
If you require your order faster, please contact us and, as mentioned above, we will be happy to look into viability and alternative courier or postage services to meet your required time scale. This may incur a further postage charge or may not be feasible but we will do what we can to help and will inform you of your options.
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Interna tional Shipping
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International orders will be sent with Royal Mail via the Royal Mail International Tracked & Signed service.
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Delivery takes approx 3 - 5 working days to Europe and 6 - 7 working days Worldwide.
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The prices for International delivery are based on; destination and the size and weight of your order.
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Please contact us for a quote and include in the message; the item(s) you want to purchase and your postage address along with Postal / Zip Code and we will confirm an accurate shipping cost for you.
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Please note; we cannot ship orders to
See below for approximate postage costs:
Weight Size Europe Rest of world
100g Large letter £9.00 £10.00
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100g Small Parcel £10.00 £12.00
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250g Small Parcel £10.50 £12.50
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500g Small Parcel £12.00 £16.00
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750g Small Parcel £13.00 £18.00
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1kg Small Parcel £14.00 £20.00
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1kg + Small Parcel £15.00 £24.00
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Foreign taxes and duties
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Busy Little Bluebird are not responsible for any additional fees which occur due to import taxes or duties or for any delay in receiving your order if it is held in customs on import to your country.
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Please refer to the following sections of our Terms & Conditions for more information using the links below:
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Last Updated: 28/03/2020
Exchange Policy
It is possible to exchange some products however this is at our discretion and not all items are eligible for exchange.
Items still in their original condition can be exchanged.
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Where the cost of the new product is higher than the product that you are returning, then you will be asked to pay the additional amount prior to dispatch. Where the cost of the new product is less than the product that you are returning, then you will be issued a partial refund once the item you are returning is received by us and on condition that it is returned in its original condition.
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We will not accept an exchange request for an item if;
- the product is compromised in respect to health and hygiene e.g. Sweet filled gift bags or aromatherapy bath & massage oils.
- the product is personalised or bespoke and cannot be re-sold. If this is the case but for some reason you are unhappy with your order, please contact us so that we can work with you to resolve the issue.
- there is any other legitimate reason why the product(s) cannot be re-sold.
Faulty items
If the product is deemed faulty on inspection once we have received it, we will contact you to let you know this and to offer a choice of either an exchange or a repair.
If you receive a personalised or bespoke product which has a fault, please follow the exchange procedure and after inspection of the product we will contact you to offer to repair, remake or refund the product.
Claims for faulty products made after 14 days have elapsed will be processed at our discretion. Products with a reported defect deemed to be as a result of acceptable and typical wear and tear or neglect or misuse will not be classed as faulty.
Exchange Procedure
In order to exchange a product, you must;
- Contact us within 14 days of receipt of your product(s) via email to make your request stating;
Name:
Address:
Order number / details:
Product to return:
Reason for return:
Exchange for: (include any details e.g. colour, size, etc)
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- Return your items within 30 days of receipt of your product(s) adhering to the Returns Procedure.
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- Once we have received your return we will dispatch your new product(s).
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Please refer to the following sections of our Terms & Conditions for more information on our and your responsibilities in this process using the links below:
​9. Liability for subsequent defects
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Last Updated: 28/03/2020
Refunds & Returns Policy
If you are not entirely satisfied with your order and wish to return it, you must contact us within 14 days of receiving your order to inform us of your intention to return the product.
Products to be returned must be posted back to us within 30 days of receipt.
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Refunds are issued to you via the same method that the original payment was made to us. Payment that was made by Credit or Debit card can only be refunded to the card used to make the original purchase.
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All refunds will be made within 14 working days of receipt of returned products.
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We do not accept returns or issue refunds for products if;
- the product is compromised in respect to health and hygiene e.g. Sweet filled gift bags or aromatherapy bath & massage oils.
- the product is personalised or bespoke and cannot be re-sold. If this is the case but for some reason you are unhappy with your order, please contact us so that we can work with you to resolve the issue.
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Faulty Products
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We work hard to ensure all products are of top quality however, if you do find a fault please let us know! If the product is deemed faulty on inspection by us, we will offer you a choice of either a repair or a refund.
If you receive a personalised or bespoke product which has a fault, please follow our Exchange Procedure and after inspection of the product we will contact you to offer a repair, remake or refund for the product.
Claims for faulty products made after 14 days have elapsed will be processed at our discretion and any defect deemed to be as a result of acceptable and typical wear and tear, neglect or misuse will not be classed as faulty.
Return Procedure
You must adhere to the returns procedure outlined below if you wish to return your product. Any failure to do so may result in us being unable to offer any repair, replacement or refund.
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1. You must contact us within 14 days of receipt of your product(s) via email to make your request stating;
Name:
Address:
Contact number:
Order number / Product details:
Reason for return:
We will respond to acknowledge your request and to confirm the next stage or request further details should we need them.
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2. You must return your product(s) within 30 days of your receipt of delivery to:
Reurns at Busy Little Bluebird, 2 Eastwell Grove, Wombwell, Barnsley, S73 0NZ.
So far as possible, products should be returned securely packaged, with both products and packaging as far as possible in their original condition. Items returned to us that arrive damaged will not be credited.
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Customers are responsible for return postage and we do suggest for your own peace of mind that goods are returned by Recorded Delivery as we are unable to refund goods not received by this office. It is also the Customers responsibility to claim compensation from Royal Mail in this situation, we cannot do so on your behalf.
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Once we have received your returned product(s) and checked their condition, you will receive an email communication from us to confirm and will either; dispatch your new product(s) or issue a refund depending on the course of action agreed after the above two steps.
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If we find that there is a fault with the product and we have agreed that a refund is to be the outcome, then we shall refund the full cost you have paid including the cost of returning the product.
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Please refer to the following sections of our Terms & Conditions for more information on our and your responsibilities in this process using the links below:
​8. Cancellation and refunds
9. Liability for subsequent defects
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Last Updated: 28/03/2020